Exchange Policy

Complete Return Policy Guide for Our Auto and Motorcycle Parts Store

Thank you for choosing our store for your automotive and motorcycle parts needs. We’ve built our business on customer satisfaction and fair dealing. This comprehensive return policy guide explains everything you need to know about returning items to our stores.

Part 1: Basic Return Information

Return Anywhere, Anytime
You can return an eligible product purchased from our store to any of our physical locations. We have stores throughout the region, so you’re never far from a convenient return point.

Online Purchases Welcome
Online purchases can be returned to any store. We don’t make you ship items back – just bring them in and we’ll handle the rest.

Part 2: Returning Online Purchases to Our Stores

Time Frame: 45 Days
You have 45 days from the date of purchase to return your item to a store. This generous window gives you time to:

  • Verify fitment for your specific vehicle

  • Complete your project

  • Compare with the part you’re replacing

  • Make sure you’re satisfied

NEW Condition Requirement
The item must be returned as NEW, which means:

  • Original condition: no damage, marks, or wear

  • Original packaging: intact and complete

  • Unopened: factory seals, if any, must be intact

  • Uninstalled: no signs of use or mounting

  • Complete: all original materials included

What to Bring
For fastest service, please bring:

  • The item in its original packaging

  • Your receipt or proof of purchase

  • Your Order Confirmation email (digital copy accepted)

  • A valid ID (see requirements below)

Refund Method
Your refund will be credited back to you using the same payment method you used for your original order. This includes:

  • Credit cards (Visa, Mastercard, Amex, Discover)

  • Debit cards

  • PayPal

  • Store credit

  • Gift cards

Shipping Charges
Shipping and handling charges are not refundable unless the return is due to our error. If we sent the wrong part, a defective item, or your order arrived damaged, we’ll refund those charges too.

Part 3: Identification Requirements

To protect you and our business, we require valid identification for all returns. Acceptable IDs include:

Primary Identification:

  • Driver’s License (any US state or territory)

  • State Identification Card

  • Military Identification Card (active, reserve, retired)

  • Permanent Resident Card (Green Card, Form I-551)

  • Border Crossing Card (Form I-586 or DSP-150)

ID Requirements:

  • Must be current and unexpired

  • Must include a photo

  • Must match the name on the order (or be explainable)

  • We’ll record ID information for our records

Part 4: Returns with Proof of Purchase

The 45-Day Window
We allow 45 days for you to return a product as NEW with proof of purchase. The clock starts on your purchase date.

Warranty Returns
Items returned for warranty may be exchanged or refunded in most cases. Warranty covers:

  • Manufacturing defects

  • Material defects

  • Workmanship issues

Refund Processing
All refunds will be credited back to you via the same payment method used for your original order. Store credit is also available if you prefer.

Part 5: Returns Without Proof of Purchase

Store Gift Card Refund
If you return an item without proof of purchase, you will receive a store merchandise gift card at the lowest selling price of the item in the last 45 days. This ensures fair value while protecting our return system.

NEW Condition Required
Even without a receipt, the item must be returned as NEW:

  • Original condition and packaging

  • Unopened and uninstalled

  • All original materials included

ID Required
Returns without a receipt require valid ID to help us track return activity and prevent abuse.

Part 6: How to Obtain Your Online Receipt

Method 1: Order Confirmation Email
Search your email inbox for “Order Confirmation” from our store. The receipt is in that message or attached.

Method 2: Online Order Lookup
Visit our website and use the Order Lookup feature on the homepage. Enter your order number and email address.

Method 3: Speed Perks Account
Speed Perks members can log into their online account and view Order History. All past orders are available with complete details.

Method 4: Store Assistance
Visit any store and our associates can look up your order using:

  • Your phone number

  • Your email address

  • The credit card used for purchase

Part 7: Warranty Returns Policy

Warranty Period
The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt.

Warranty Coverage
Warranty covers:

  • Defects in materials

  • Defects in workmanship

  • Manufacturing errors

Warranty Process

  1. Bring the item to any store

  2. Present your receipt

  3. Explain the issue

  4. We’ll assess and process

Warranty Exclusions
Warranty does not cover:

  • Improper installation

  • Accidents and crashes

  • Misuse or abuse

  • Normal wear and tear

  • Modification

Part 8: Core Returns Policy

Many automotive parts involve core charges. Here’s how core returns work:

Exact Part Required
All core returns need to be for the exact part purchased. The part number must match.

Condition Requirements
Cores must be in original packaging and in fully rebuildable, undamaged condition. This means:

  • No cracks, breaks, or structural damage

  • All components present

  • Not disassembled or modified

  • No signs of catastrophic failure

Fluid Drainage
In some cases, fluids must be drained before return:

  • Engines: oil and coolant drained

  • Transmissions: fluid drained

  • Differentials: gear oil drained

  • Other fluid-containing parts: properly emptied

Packaging
Cores should be returned in original packaging when possible. If not, ensure they’re properly protected.

Part 9: Buy One, Get One Offer Returns

Discounted Price Refund
Products purchased under Buy One, Get One offers will be credited back to you at the discounted price the product was purchased, not the regular retail price.

Examples:

  • Buy One, Get One Free: Each item valued at 50% of regular price

  • Buy One, Get One 50% Off: Each item valued at 75% of regular price

  • Buy One, Get One 25% Off: Each item valued at 87.5% of regular price

Partial Returns
If you return only part of a Buy One, Get One purchase:

  • The returned item will be credited at its discounted price

  • The remaining items will be considered purchased at their discounted prices

  • The promotion may be adjusted accordingly

Part 10: Special Return Situations

Electrical Components

  • Unopened: Full refund

  • Opened: May require testing

  • Installed: Cannot be returned

  • Diagnostic tools: Special handling

Special Order Items
Products ordered specifically for you are generally non-returnable. These are clearly identified at the time of order.

Clearance Items
Final sale and clearance items cannot be returned unless defective. Please check before purchasing.

Chemicals and Paints

  • Unopened: Returnable within 45 days

  • Opened: Cannot be returned (safety reasons)

  • Aerosols: Special handling required

Performance Parts
Some performance parts have manufacturer-specific return policies. Ask our staff for details.

Part 11: Restocking Fees

When Restocking Fees Apply
A restocking fee may be applied to:

  • High-value returns in opened condition (20% fee)

  • Returns without original packaging (15% fee)

  • Returns processed after 45 days (with approval, 25% fee)

  • Multiple returns from same customer (discretionary)

Fee Disclosure
Restocking fees, if applicable, will be clearly explained before we process your return. You can choose to proceed or keep the item.

Part 12: Exchanges

Exchange Process
The fastest way to get what you want is to return the item you have and purchase the new item separately. This ensures:

  • Accurate pricing

  • Proper inventory tracking

  • Clear transaction records

Price Differences

  • If the new item costs more: You pay the difference

  • If the new item costs less: We refund the difference to your original payment method

Part 13: Refunds

Refund Notification
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.


All refunds will be credited back to you via the same payment method used for your original order. This includes:

Bank Check Option
We reserve the right to provide a refund via bank check in lieu of credit card refunds in certain circumstances. This protects both parties in unusual situations.

Part 14: Damages and Issues

Inspect Your Order
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Immediate Action
Contact us right away so we can evaluate the issue and make it right. Quick reporting helps us resolve problems faster.

Resolution Options

  • Replacement item sent immediately

  • Full refund including shipping

  • Store credit with bonus

Part 15: Exceptions / Non-Returnable Items

Certain types of products cannot be returned:

Custom Products
Items made to your specifications cannot be returned unless defective.

Specialty Products
Specialty items we don’t normally stock may be non-returnable.

Non-Stock Products
Products we ordered specifically for you are generally final sale.

Engineered Products
Complex engineered items configured for specific applications cannot be returned.

Part 16: Questions and Assistance

We’re here to help with all your return questions. Visit any store location and our knowledgeable staff will assist you with:

  • Understanding return policies

  • Processing your return

  • Finding the right replacement parts

  • Answering warranty questions

Our goal is your complete satisfaction with every purchase.